In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
With more Account Managers on the road than ever before it is absolutely essential that every one of your company representatives maximises their dollar productive hours within their sales territory.
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
Ethics and professional integrity go to the deepest level of an
organisation's "corporate culture". The one-day Business Ethics at
Work© seminar includes discussions about issues such as: invoicing and
billable hours, quality of care, giving and receiving gifts, document
retention, document destruction, customer service excellence, corporate
ethics and responsibility within the community and interpersonal
ethics. In addition your people learn how to make the right decisions
that ensure a greater ethical response to business and moral issues.