Whether you are negotiating the sale or purchase of millions of dollars worth of equipment, closing an important sale or encouraging your colleagues to meet their work goals, skillful negotiations will bring you both professional and personal success.
The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
With more Account Managers on the road than ever before it is absolutely essential that every one of your company representatives maximises their dollar productive hours within their sales territory.
Whether you are negotiating the sale or purchase of millions of dollars worth of equipment, closing an important sale or encouraging your colleagues to meet their work goals, skillful negotiations will bring you both professional and personal success.
The one-day Inbound Customer Service Excellence© seminar shows your
people how to use the telephone more efficiently and effectively so
that the impression each customer gets of your organisation and your
people is positive, polished and professional.