Today more managers and staff have the responsibilities of managing significant and challenging projects. Be honest, when it's in your hands to complete a critical project on time -can you do it with ease?
Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
Today more managers and staff have the responsibilities of managing significant and challenging projects. Be honest, when it's in your hands to complete a critical project on time -can you do it with ease?
Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
