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About EQ (Emotional Intelligence) |
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 Intelligence comes in many shapes and sizes. In the past, the best
known intelligence was cognitive ability. This is a measurement of our
Intelligence Quotient or IQ score. This is unfortunate because our IQ,
although important, is not the best predictor of how successful a
manager will be in managing through and with people.
Today we realise that a much better indicator of a manager's success is
their our level of Emotional Intelligence. EQ encompasses how well you
understand and manage you own emotions, and how well you can interact,
motivate and successfully lead others. As you'll discover during this
Pillar, the most successful Managers are both aware of their own
Emotional Intelligence and work to improve it daily.
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Ethics and professional integrity go to the deepest level of an
organisation's "corporate culture". The one-day Business Ethics at
Work© seminar includes discussions about issues such as: invoicing and
billable hours, quality of care, giving and receiving gifts, document
retention, document destruction, customer service excellence, corporate
ethics and responsibility within the community and interpersonal
ethics. In addition your people learn how to make the right decisions
that ensure a greater ethical response to business and moral issues.
