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Paul Puckridge PDF Print E-mail

For the past 20 years Paul’s presentations, workshops, and training sessions have educated, inspired and transformed tens of thousands of managers and emerging talent throughout Australasia.  Paul works with many of this country’s leading organisations by supporting their leaders to create measurable change in their management and leadership capabilities.

Paul works with the managers, leaders and emerging talent in organisations experiencing  rapid and significant change: these could be companies that are growing, downsizing, restructuring, or wanting to move into a new phase of  development. His  insights about successfully managing goals and objectives while leading  others,  increases productivity, improves client retention, builds better relationships , and increases workplace performance.

Paul’s talent is to awaken each person’s inner leader and realign people with their organisation’s purpose and goals. He draws upon his own experiences as well as the thousands of people he has worked with using stories, anecdotes, and methods that create deep Filled.

Paul’s training, facilitation and keynote presentations will give your organisation the tools to create a forward-looking leadership team.

 

  



 
 
 
 
 
 
BONUS: Receive Paul’s free audio program “21 Ways to Transform Your Career” ($29 value)  
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Inbound Customer Service ExcellenceŠ

ImageThe one-day Inbound Customer Service Excellence© seminar shows your people how to use the telephone more efficiently and effectively so that the impression each customer gets of your organisation and your people is positive, polished and professional.

The objective of this skills-based training program is to increase the customer service and call handling skills of your customer service and contact center staff, with specific emphasis on helping them to build stronger customer relationships, better problem solving, multi-tasking (orders, requests, outbound calls) and advanced telephone service and sales techniques.

 
Delivering Exceptional Customer ServiceŠ
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In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!